FULL-SERVICE PROPERTY MANAGEMENT

GIVES OWNER PEACE OF MIND AND FREEDOM

WHAT IS FULL-SERVICE RESIDENTIAL PROPERTY MANAGEMENT?

It involves overseeing and maintaining residential real estate on behalf of property owners. It is a comprehensive service encompassing various responsibilities to ensure the smooth operation and optimal performance of rental properties. The primary goal is to enhance the property's value while providing a high level of satisfaction for both property owners and tenants.

It’s a multifaceted role that requires a combination of interpersonal skills, financial acumen, legal knowledge, and operational efficiency. Property managers play a crucial role in maximizing the return on investment for property owners while ensuring a comfortable and secure living environment for tenants.

WHAT DO WE OFFER?

- Facilitating tenant move-ins and move-outs
- Handling tenant inquires, concerns, and requests promptly
- Conducting regular communication to ensure tenant satisfaction
- Managing lease agreements, renewals, and rent collection
- Coordinating and overseeing regular property maintenance (no pricing markups)
- Responding to maintenance issues promptly and efficiently
- Conducting property inspections to identify and address potential problems (Move-In, 3 Months after Move-In, Renewal & Move-Out)
- Arranging for repairs and ensuring the property meets safety standards
- Working with properly licensed & insured vendors
- Developing and implementing effective marking strategies to attract prospective tenants
- Advertising vacant properties through our website and MLS which syndicates to major rental websites
- Conducting property showings and screening potential tenants (credit, criminal, background, income, previous rental & eviction history)
- Professional photography
- Recommending appropriate rental rates based on market analysis
- Collecting and managing rent payments
- Budgeting for property expenses and ensuring cost-effectiveness
- Providing financial reports and updates to property owners (Statements Include: Cash Flow, Income Statements, Rent Rolls, Annual Statements, 1099, etc)
- Staying informed about and ensuring compliance with local and state housing laws
- Handling eviction processes if necessary
- Mitigating legal risks and ensuring all necessary documentation is in order
- Establishing and implementing emergency response plans
- Responding to urgent situations such as property damage or safety concerns
- Coordinating with relevant parties to resolve emergencies
- Utilizing property management software for efficient record-keeping
- Implementing technology solutions for online rent payments and maintenance requests
- Leveraging data analytics for informed decision-making
- Identifying opportunities for property improvements and enhancements
- Advising property owners on upgrades that can increase property value
- Overseeing renovation projects (at an additional fee)
- Providing excellent customer service to both property owner and tenants
- Addressing concerns and resolving conflicts in a professional manner
- Building positive relationships

PRICING

OWNER RESOURCES

THE CROSSVIEW DIFFERENCE

YOUR property is our priority. We are here to give you peace of mind and maximize your profits. Find out why OWNERS and TENANTS trust us with their property needs.

Client-Centric Approach

We prioritize our clients’ needs and concerns, maintaining clear communication channels. Our commitment to customer satisfaction is reflected in our proactive problem-solving and personalized service.

Experience

Our journey in property management started in 2018, and over the years, we have faced various situations that have contributed to our knowledge and equipped us to handle future challenges more effectively.

Technology

We make use of AppFolio, a premier property management software in the industry. This provides our property owners with round-the-clock access to an online portal, enabling them to review property reports, lease documents, inspections, and more. Additionally, it facilitates efficient accounting tracking, streamlining end-of-month and yearly reporting processes.

Extensive Vendor Network

Our vast database includes licensed and insured vendors known for delivering exceptional services. This network allows us to tap into reliable resources, ensuring that your property receives the best possible care.

Team of Seven

We’re not a solo operation, and not even a duo – our team consists of seven members. This ensures that we have the capacity to address issues promptly as they arise and provides the flexibility to cover for each other in case someone is unavailable.

Properly Insured

As insurance costs continue to rise, an increasing number of companies are opting to forego coverage. We carry general liability as well as errors and omissions insurance. While we sincerely hope that the need for insurance never arises, we understand that importance of fiscal responsibility in your decision-making process when choosing a service provider.

FAQs

We will have your property professionally photographed. Your property will then be listed on our website and syndicated out to other rental websites. It will also be listed on MLS for local realtors to see. From MLS it will be syndicated to additional rental websites for maximum exposure. Your property will then be listed on Facebook and our other social media channels. If someone is looking for the type of property you have, they will find it with an easy online search.
Yes/No - You get to choose if you will allow pets or not with the exception of service animals as they are not considered pets under State and Federal Fair Housing laws. Should you allow a pet there is a $250 nonrefundable fee per pet paid before move-in. (Fee does not apply to service animals)
No - at this time we are not set up to accept vouchers.
Unfortunately, we do not allow home warranties. We have found that most home warranty companies do not work with property managers and therefore, you as the owner must be involved.
Going through a warranty company will most likely extend the time it takes for repairs to be completed, which often times leads to a bad tenant experience and in some cases additional tenant credits to compensate for the inconvenience.
We make every effort to use your preferred vendors. They do however have to qualify and complete one of our vendor packets. We work to make sure all of our vendors are property licensed and insured.
This is specific to every property but the biggest items we are looking for before we take over management are:
Professionally cleaned property (we have several cleaners to recommend) – If we provide to a new tenant an extremely clean property, we can then charge against their security deposit when they move out to have the property professionally cleaned if it's not to our standard.
Any maintenance items that need to be addressed taken care of before a tenant moves in.
If applicable have the yard cut, bushes trimmed, weeds removed, etc.
Yes - this is the only way we pay our owners. We will collect direct deposit instructions from you once we have a signed management agreement.
We do our very best to pay our owners by the 10th of the month.
Each month, when you receive your payment, you will receive an owner's statement. This statement will include rent received, maintenance fees, repairs, etc. We send out a 1099 form and an annual statement at the end of the year. You can access everything 24/7 on the owner’s portal.

We look at similar properties that have rented in the area in the last 6 months along with the current inventory of properties available for rent. From there we consider the condition of your property, the view, features, upgrades etc. The price we recommend is not the final price – you as the owner can set this – but we do highly recommend you go with the price we suggest, to give you the best chance of getting your property rented within a reasonable timeframe.
Click HERE for a detailed document on our renting requirements.
We will sign whatever period works for you as the owner. Some owners will rent for as little as 7 months and others require 2 years. (Be sure to view any HOA and/or Condo rental rules)
You are able to see a sample lease under the Owner’s Resources tab. Once we have a tenant and fully signed lease for your property we will upload the fully signed lease to your owners portal for easy access. Per our management agreement you will not be signing the lease we are able to sign them on your behalf.
Rent is collected from the tenants using an online portal. Should a tenant have a bounced payment or pay after the 3-day grace period they will no longer be able to pay online, they will have to submit a money order/cashier's check to our office to shorten the processing time. After 2 late and/or returned payments, the tenant will be required to pay with certified funds until a good payment history can be re-established.
It’s usually equal to 1 months’ rent but can be more depending on the tenant’s credit, rental history, and background check. Should your property rent for under $1,000 per month the security deposit will be a minimum of $1,000.
CrossView Property Management holds the security deposit in a separate account.
Each tenant has a 3-day grace period to pay. If they haven’t paid by the end of the grace period, the appropriate notice to pay will be placed on the property. Should the tenant not comply with the notice then steps towards eviction will be started.